When a disagreement worsens, and conflict resolution is necessary, the result can certainly be foreseeable: the disagreement intensifies, with each party blaming one another in more negative and forceful ways. The disagreement, or dispute, may lead to litigation, or simply a lawsuit, and the relationship between the two parties becomes impossible to repair.
Below are three negotiation skills that are found to be vital for conflict resolution in the field of business. These skills are proven to help prevent litigation and repair broken relationships.
- Don’t Take Value-Developing Techniques For Granted.
A good negotiator knows the relevance of collaborating with fellow negotiators to come up with something valuable. When a negotiator views a dispute or disagreement as something different from other aspects of a deal, he is inclined to also view a business dispute resolution as a win-lose situation where the only issue at stake is money.
On the contrary, one must learn to find opportunities in disputes that create value or worth, just as you can see the best in deal-making. For instance, disputants can create value by exchanging their clashing priorities. If group A values receiving an apology letter from group B, group B could give that to group A in exchange for a lessened settlement deal. With peaceful tradeoffs like this one, negotiators can reach a long-term resolution.
- Don’t Be Emotionally Affected.
It is part of the negotiators’ strategies to have tactics that can question each other’s validity and be ahead of one another. An author calls it a ‘shadow negotiation,’ where there is a silent battle takes place, which may lead to further conflict, heated arguments, and hurt emotions.
Say, Charles (negotiator 1) attempts to disvalue John (negotiator 2) by informing his audience that John has no sufficient knowledge and experience to accomplish a given task. Or he might belittle his ideas in front of clients, making it difficult for John to respond because Charles says, “You’re kidding me!” Or worse, Charles might try to intimidate John with a line like, “Don’t be too emotional.”
In situations like these, learn to be patient and not be provoked into showing a negative emotional response. This will ultimately swing the balance in favor of your fellow negotiator. If he says, “You must be kidding,” you can smoothly say, “I wasn’t. Can you perhaps give me more time to explain my plan?” If he strikes you with the intimidation statement like, “Don’t be too emotional,” respond with, “This isn’t personal, so let’s focus on the proposal so we can accomplish what we came here for.”
- Let Time Be On Your Side.
What we believe about dispute resolutions and the whole gamut of event that occur may change depending on the experiences we have while dealing with conflicts. For instance, a couple going through a nasty divorce might learn over time and decides to be more compliant for the sake of their kids. Just give it time.
Communication is a helpful means of resolving a conflict peacefully during a dispute resolution. This allows the negotiator to help the parties understand that some of your present approaches may not be working and that negotiating provides a flicker of hope for things to improve. When parties realize the importance of compliance and regular ‘talks,’ differences will be patched up easily and conveniently.
These three powerful negotiation skills are among the best skills that have been proven to help negotiators succeed in their tasks of resolving conflicts without the need for further physical, emotional damage.